We ensure the protection of your information

Introduction

29bd ("we", "our", "company") operates a safe and reliable online entertainment platform for users in Bangladesh. This privacy policy ("policy") informs you about what information we collect and how it is used when you register, log in, or use any service on our website 29bd.cam.

By using our platform, you are considered to have given your consent to the collection and use of information as described in this policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.

What information we collect

29bd collects various types of information to run its services properly. This information comes mainly from two sources — information you provide directly and information collected automatically.

a) Information you provide

• Full name and date of birth
• Email address
• Mobile number (for bKash / Nagad / Rocket verification)
• Payment information (bKash number, Nagad number, bank account details)
• National ID card or passport details (when required for KYC verification)
• Password (stored in encrypted form)

b) Automatically collected information

• IP address and device information
• Browser type and operating system
• Your activity on the platform and session logs
• Information collected through cookies and similar tracking technologies
• Transaction history and deposit/withdrawal activity

Purpose of using information

29bd uses the information collected for the following legitimate purposes:

• Account management: To complete registration, login, and identity verification.
• Payment processing: To securely complete deposits and withdrawals.
• Fraud prevention: To detect unusual activity and maintain platform security.
• Customer support: To quickly resolve your issues or enquiries.
• Legal compliance: To comply with applicable laws, regulations, and regulatory directives.
• Platform improvement: To conduct technical analysis to further improve the user experience.
• Communication: To send important updates, security alerts, and account-related notifications.

Cookies and tracking technology

29bd uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that allow our platform to recognise you on your next visit.

Cookies we use

• Essential cookies: Essential for the core functionality of the platform — login sessions, security tokens, and so on.
• Functionality cookies: To remember your preferences such as language and display settings.
• Analytics cookies: To collect usage statistics for the platform — all data is anonymous.

You can disable cookies from your browser settings. However, please note that disabling essential cookies may cause some platform services to not work properly.

Sharing information with third parties

29bd does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

a) Service provider partners

The minimum necessary information may be shared with our trusted partners for payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure, and security services. These partners are contractually bound to meet our privacy standards.

b) Legal requirements

Information may be disclosed in response to a lawful directive or legal order from a competent court or government authority.

c) Fraud prevention

Information may be provided to relevant authorities to ensure platform security and assist in investigating serious fraud or financial crimes.

Data security measures

Protecting your information is 29bd's highest priority. We have put in place industry-standard technical and organisational measures:

• SSL encryption: All data transferred between your browser and our servers is encrypted using SSL/TLS technology.
• Password hashing: Your password is never stored directly — strong hashing algorithms are used.
• Restricted access: Only authorised staff can view your information for specific purposes.
• Security monitoring: Round-the-clock system monitoring and automatic alerts for suspicious activity.
• Regular audits: Regular security testing and assessments are conducted through third parties.

While we are committed to ensuring the highest level of protection, no method on the internet is 100% impenetrable. We therefore ask you to always use a strong password and stay vigilant about your account security.

Data retention period

29bd retains your personal information for as long as it is necessary to fulfil the purpose for which it was collected, or as required by legal obligations.

• Active account: All information is retained for as long as the account remains active.
• Closed account: Even after an account is closed, certain information may be kept for a defined period for legal, regulatory, or dispute resolution purposes.
• Transaction records: Financial transaction data is retained in accordance with regulatory requirements.

Your rights

You have the following rights regarding your personal information:

Right to access

You can request at any time to know what information we hold about you. We will provide that information to you within a reasonable time.

Right to correction

If any of your information is incorrect or incomplete, you can contact us to have it corrected. You can also update some information yourself from your account settings.

Right to deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing investigations.

Right to opt out of marketing communications

You can stop promotional emails or notifications at any time. To do so, contact our support team.

Protection of minors

29bd provides services only to individuals aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

We follow an age verification process at the time of registration. If we suspect that information belonging to a minor has been collected by mistake, that account will be closed immediately and the relevant information will be deleted.

Third-party websites

Our platform may sometimes reference third-party services. Those service providers have their own privacy policies, and 29bd is not responsible for how your information is handled on their websites.

We recommend that you carefully read the privacy policy of any third-party platform before using it.

Policy changes and updates

We may review and update this privacy policy from time to time. In the case of any significant changes, we will inform you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed when you log in to the platform.
• The "Last updated" date on this page will change.

Continued use of the platform after changes will be taken as your agreement to the updated policy.